Troubleshooting

The control panel says the sim isn't connected

Start MSFS 2024 first and load into a flight, then open the control panel. The connection status in the top right shows a check when it's connected.

No vehicles appear at my stand

• Check that the stand is set up. In Edit mode, stands that still need work show a Needs setup badge.
• Check that you picked the same stand in the usage window that you parked at.
• Check that the equipment package is installed. [TODO: how to confirm the package is loaded in the sim]

My stands moved after a scenery update

Re-sync the airport from its panel in Edit mode. Routes and spots stay on every stand that still exists; stands that are new or renamed need setting up again.

I replaced my PC

Your licence is for one PC. Open a support ticket and we'll move it to the new one.

Still stuck

Open a support ticket from your dashboard. Screenshots of the control panel help, and you can attach up to four images to each message.